The Alliance maintains a physical delivery network for exchanging library materials across nearly 200 libraries in three states. We work directly with dropsites and the courier vendor to provide service across Oregon, Washington, and western Idaho. If you’re considering joining the courier service, see “Is the courier service right for you?“
The courier service is advised by the Resource Sharing & Fulfillment Program Manager and the Program Support & Events Manager. For more information, contact Lori Hilterbrand at lhilterbrand@orbiscascade.org and Elizabeth Duell at eduell@orbiscascade.org.
Forms, Procedures, Contacts, and Documentation
Forms
- Closure – submit a closure report as soon as possible before closure date. Unforeseen closures (same day) should still be reported in case the driver can be notified in time.
- Lost/Damaged Materials Claim (please refer to the Missing/Lost Materials Procedures first)
- Problem Report & Bin Request – consider this form for both problems and informational contact with the courier.
Procedures
- Lifecycle of a Shipment – How-To videos for courier shipping and processing from your Sharing Standing Group (SSG), and additional documentation related to the indicated steps.
- Courier 101 – Beginners
- Packaging
- Video Overview 2024
- Bags for Courier Shipments
- Totes (PDF)
- Book Stickers – Avery Labels (Google Drive Folder, Updated March 2022)
- Labeling
- Video Overview 2024
- Courier Shipping Worksheet – Provided by Lewis & Clark College, this form can be laminated and used to track how many labels to make for each dropsite.
- Non-Barcoded Labels – (Updated – April 2022) This link will take you to a Google Drive folder containing an Excel spreadsheet for each dropsite and its participating libraries. Please Note: these labels are only for participating libraries to get materials to their servicing dropsite, they are not valid for shipping with our courier.
- Packaging
- Courier 102 – Intermediate
- Tracking – Tracking on the ExPak Website
- Problem Reports – Video Overview 2024
- Closures
- Claims for Lost and Damaged Materials
- Courier 103 – Advanced
- Expak Reports – Video Overview 2024
- Alliance Central Reports – Video Overview 2024
- Running Courier Reports (Google Doc)
- Courier 101 – Beginners
- Resource Sharing Refresher: A Day in the Life of Physical Requests in Transit – LoriAnn Bullis (Western Oregon University) 2023 – Recording (14:52) and presentation file (PPTX)
- Courier Procedures and Practices
- Change of address (PDF)
- Processing mis-shipped materials (PDF)
Contacts
Documentation
- Pickup/Delivery Schedule (Google Sheet)
- Transit Reports