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Error messages
---- DRAFT ----
In the Patron Interface (coming soon)
In the Staff NRE Interface
provided by OCLC:
Borrower
Queue: Staff Review.
Status: Shipped
Check Error. Received. Circulation Service Failed
Service failure on Illno <illno> for location <location code>, reason: Other error (not specified). Setting the request to Check Error. The Circ Gateway returned an error back to NRE when performing an Accept item. Verify that the Bib and Item record was not created in ILS. **Bib and Item Record was NOT created**
Perform the "Receive" action again **Bib and Item Record was created**
Place hold if it was not placed. Request will remain in a status of "shipped" until the item is returned.
OR
Manually remove the Bib and item record from the ILS and perform the "Receive" action again.
ILS Circulation System error on Illno <illno> for location <location code>, reason: CORBA::UserException: ServicesException NRE either could not connect to the Circ Gateway or the connection to the Circ Gateway timed out. Verify that the Bib and Item record was not created in ILS.
**Bib and Item Record was NOT created** Solution:
Perform the "Receive" action again
**Bib and Item Record was created** Solution:
Place hold if it was not placed. Request will remain in a status of "shipped" until the item is returned. OR
Manually remove the Bib and item record from the ILS and perform the "Receive" action again
Queue: Idle/Check Manual. Status: New
Check Manual REQUEST Validation Invalid Service Level No services level was set for the format requested. Ask Help Desk to verify NRE configuration. This is normally an configuration issue. Solution: resubmit after adding a service level
Lender
Staff Review. In Process. Check Error
Shipped Circulation Service Failed ILS Circulation System error on Illno <illno> for location <location code>, reason: CORBA::UserException: ServicesException The Circ Gateway returned an error back to NRE. Solution: Perform the "Shipped" action again
Request-Indication Information Handed over for Manual Processing due to error - Circ system error (Other error (not specified). Setting the request to Check Error. Hold for rota item 0 by Local Bibliographic Record Id Unknown Control Number failed: Item is not known. Request was refused by the circ system.) The Circ Gateway received an error from the ILS when placing an institutional hold Verify that the institutional hold was not created in ILS.
** Hold was NOT placed** Solution:
Now - open a TOPDesk incident with the Request ID's that you have verified that a hold was not placed.
In Development and will be available later - Perform "Resubmit for hold" action on request. This will allow NRE to pickup the request and try to place hold again.
**Hold was placed** Solution:
Place hold manually and perform will supply action on request.
Request-Indication Information Handed over for Manual Processing due to error - Configuration error (No user id for the requester. ) NRE is missing the institutional barcode for the requester. Ask Help Desk to verify NRE configuration. This is normally an configuration issue. Help Desk will resubmit once the configuration has been corrected.
Staff review. Cancel Pending. Check Error
Cancel-Indication There was not one status, the status could be changed to The last action applied did not make sense to NRE Solution: Ask Help Desk to look at request.
Staff review. Shipped. Check Error
Checked In Circulation Service Failed Service failure on Illno <illno> for location <location code>, reason: Other error (not specified). Setting the request to Check Error. The Circ Gateway returned an error back to NRE when performing an check in. Solution: Perform the "Check In" action again
MORE
Examples of error messages and symptoms
Solutions for local site or OCLC will be added as information is received
Request not found at your location with ILL number null and barcode 0000102747714
Apparently half the stack of items she was processing
resulted in similar error messages. When I go into the record ... the
barcode is correct and the action actually DID go through. Also, I can
find the item by L/B number, but not by barcode – even though the
barcode in the record matches the item I’m scanning.
An error occurred processing ILL number null
The items have actually being actioned appropriately, in
spite of the error message. ... have to look up each request to see if
it was processed correctly.
Solution used at EWU, Oct. 2009:
EWU has switched from using Internet Explorer (IE) to using Firefox to return and check in Summit materials in Batch, using barcodes.
I am not aware of any problems here in “receiving” Summit items in IE
(such as Johanna mentioned), so we continue to use IE, our default web
browser, to receive and send.
Owner (Lender) receiving item from Borrower, try to Check In
ILS Circulation System error on Illno ######
for location [xxx01], reason: CORBA::UserException: ServicesException.
These all have an action of Shipped , but the status is In Process.
Handed over for Manual Processing due to error - Circ system error
(Other error (not specified). Setting the request to Check Error. Hold
for rota item 0 by Local Bibliographic Record Id Unknown Control Number
failed: Item is not known. Request was refused by the circ system.)
Handed over for Manual Processing due to error - Circ
system error (Attempt to authenticate User was unsuccessful, the reason
for the failure is unspecified. Setting the request to Check Error.
Hold for rota item 0 by Unexpected Value Unknown Control Number failed.
Item is not known. Request was refused by the circ system.)
Status = "In Process"
Authorization = "Check Error"
Last Action = "REQUEST-Indication"
In Use On Loan [but item is available]
FAULT:
MESSAGE: No III Action for action "1".
(OCLC: "an issue on one of our web machine (web02), the
other machines were behaving fine. We've reset the problem machine and
I see requests are coming in correctly now on it."]
Staff review queue
Requests that staff "Received" recently; showing
in our Staff Review queue. The status is "Shipped" but the
authorization is "Check Error"
In "LOG MESSAGES" :
Service failure on Ill no. xxxxx for location xxxx, reason: Other error (not specified). Setting the request to Check Error.
Possible problems: NRE didn't make bib & item record;
or made a bib & item record and didn't place the or hold. possible
solutions:
No bib and item record created:
No hold placed:- manually place a hold; the request will stay in the staff review queue
- receive it again in NRE; a second bib & item record will be created in local system
- delete bib&item record and receive again in NRE
Stuck in New Requests queue
- Log message: Handed over for Manual Processing due to error
- Circ system error (Other error (not specified). Setting the request
to Check Error. Hold for rota item 0 by Local Bibliographic Record Id
Unknown Control Number failed: Item is not known. Request was refused
by the circ system.)
[situation: multi-part work, book and CD-ROM. Book is
checked out to a different Alliance library; the CD-ROM is available.
There are no holds on the CD-ROM.]
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